Warranty Policy

180 day warranty on devices

• If a device stops working under normal use within 180 days, a customer can submit a claim for a replacement
• If it is deemed that the device was misused, no refund will be given
• If the device arrives damaged we will replace it for free
• Any damages or accidental drops on items are only meant to cover the electronic functionality and integrity of the device. If the Unit’s metal casing is broken and/or the internal circuitry is damaged, it is not covered by Aiden’s warranty.

If the carts leak, the warranty is void

• Aiden reserves the right to refuse a replacement in the case of a leaky cartridge
• Aiden might offer a replacement in rare cases, or a discount to purchase a replacement, however neither of these are guaranteed. 

Aiden warranties only apply to devices purchased at any authorized retailer serviced by an authorized Aiden distributor. For questions regarding authorized retailers, please contact us. Warranty applies to original end-user purchaser only and is non-transferable. Warranty does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist.

Return Policy

All sales are final. We do not offer refunds or accept returns. For health and safety reasons — Aiden products are personal-use devices — we cannot accept the return of any device under any circumstances.

If your device is damaged, defective, or not performing the way it should, contact us at support@withaiden.com or submit a support ticket. Someone from Aiden will personally review what happened and work with you on a solution — including a replacement where appropriate — without requiring you to send the product back.

If your Aiden product was purchased from an authorized retailer, their policies apply — they may offer store credit, exchanges, or other options under their own guidelines.

🚨 Before you submit a warranty claim please prepare the following materials:

• A picture of receipt or proof of purchase
• A video or picture to show product issue