Warranty Policy

180 day warranty on devices

• If a device stops working under normal use within 180 days, a customer can submit a claim for a replacement
• If it is deemed that the device was misused, no refund will be given
• If the device arrives damaged we will replace it for free
• Any damages or accidental drops on items are only meant to cover the electronic functionality and integrity of the device. If the Unit’s metal casing is broken and/or the internal circuitry is damaged, it is not covered by Aiden’s warranty.

If the carts leak, the warranty is void

• Aiden reserves the right to refuse a replacement in the case of a leaky cartridge
• Aiden might offer a replacement in rare cases, or a discount to purchase a replacement, however neither of these are guaranteed. 

Aiden warranties only apply to devices purchased at any authorized retailer serviced by an authorized Aiden distributor. For questions regarding authorized retailers, please contact us. Warranty applies to original end-user purchaser only and is non-transferable. Warranty does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@withaiden.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

🚨 Before you submit a return or warranty claim please prepare the following materials:

• A picture of receipt or proof of purchase
• A video or picture to show product issue